Support

Orders are processed and prepared for dispatch quickly, so please email us at info@dsrautomotive.com as soon as possible if you need to change or cancel. We'll do our best to help before your order ships, but we can't guarantee changes once processing has begun. Once an order has been processed and shipped, we are no longer able to change or cancel it.

We're an online-only store, so pickups aren't available at this stage.

We are an online store only, operating across Australia and New Zealand.

We don't have a physical storefront as we operate as an online-only store across Australia, New Zealand and worldwide. You can browse our full collections and reach us anytime at dsrautomotive.com or info@dsrautomotive.com.

Once your order has shipped, you'll receive an email with your tracking details. Tracking can take a few days to update, usually once your parcel is scanned by the local courier. If you haven't seen any updates within 10 business days of placing your order, contact us at info@dsrautomotive.com and we'll look into it for you.

We'd love to hear from you! Send us a few details — who you are and what you're looking to collaborate on — through our Contact Us page, and our team will review it and get back to you.

Shipping times vary depending on product availability and warehouse location. Products marked 'In Stock' may be fulfilled from New Zealand, Australia, or an international warehouse, depending on availability. Orders are processed and prepared for dispatch as quickly as possible.

Estimated delivery timeframes:

Dispatched from New Zealand or Australia: 2–7 business days
Dispatched from an international warehouse: 10–30 business days

Estimated shipping timeframes will also be displayed at checkout for each product. Please note that these timeframes are estimates only and are not guaranteed.

We don't currently offer express shipping at this stage.

Shipping costs are calculated at checkout.

Yes! Our main markets are New Zealand and Australia, but we also ship to selected destinations worldwide. International customers are responsible for any customs duties, taxes, or import fees charged in their country.

Delays can occasionally occur due to courier networks, customs processing, or high-demand periods. These timeframes are estimates only, and delays within them do not qualify for cancellations or refunds.

Please check your tracking information first. If your package is confirmed lost or arrives damaged, contact us as soon as possible so we can assist you with an investigation.

Please double-check your shipping details are correct before placing your order. We are not responsible for orders shipped to an incorrect address provided at checkout.

Some items, such as our 13 inch head units, are shipped in separate packages to ensure safe delivery. If you've only received part of your order, check your confirmation email for multiple tracking numbers, or contact us at info@dsrautomotive.com and we can check this for you.

Yes! Scroll to the bottom of any page on our website and use the Country/Region selector to switch to your local currency.

Returns can be made within 30 days of delivery, provided the item is unused, in its original condition and packaging, with proof of purchase. For full details, see our Returns & Refund Policy.

Please contact us for return instructions. Make sure everything that came with the item is included and returned in its original condition. Refunds are only processed once we have received and inspected the return and confirmed everything is included and in original condition. Please note that for a change of mind return, a 15% restocking fee may apply.

Return shipping is the customer's responsibility, unless the item arrived faulty, damaged, or incorrect.

We'll notify you once we've received and inspected your return, and let you know if the refund has been approved. If approved, you'll be refunded to your original payment method, typically within 10 business days.

Please note: not every head unit supports steering wheel controls. Check the listing description for your particular unit to confirm it's a supported feature.

Option 1 — No CANBUS module

If your wiring harness doesn't include a CANBUS module, the steering wheel controls need to be manually programmed through the head unit settings. Follow these steps after installation:

1. On the head unit, open the steering wheel controls app, or access it via the settings menu.
2. Follow the on-screen prompts — press each steering wheel button when instructed to assign it.
3. Test each button after setup to confirm all controls respond correctly.

Option 2 — With a CANBUS connection

If your wiring harness includes a CANBUS module:

1. Read the CANBUS model number on the CANBUS box and take note of it.
2. Go into the factory settings on the head unit.
3. Access the CANBUS protocol settings.
4. Configure the correct protocol for your vehicle.

If you need a hand with any of this, feel free to contact us and we'll help you get it sorted.

If your reverse camera has been correctly connected but still shows no signal, try this:

1. Put the vehicle into reverse.
2. With the camera screen showing, press and hold your finger on the screen — a reverse settings menu will pop up.
3. From this menu, select the option that works for your reverse camera.

If you've worked through this and it's still showing no signal, send us a photo of your wiring setup and a short video of what happens when you select reverse, and we'll help track it down.

DSR head units comes with a QR code that gives you access to our instruction manual. If you need access or can't find the QR code, email us at info@dsrautomotive.com with your order number and we'll send it through.

We're not able to offer phone support at this stage, but we're happy to help via chat or email — just get in touch!