Shipping policy
Shipping Policy
Acceptance of Terms
These are the Shipping Policy for DSR Automotive Limited ("DSR Automotive", "we", "us"). By placing an order with us, you agree to the Shipping Policy, Terms of Service, Refund Policy and Privacy Policy (Terms). You confirm that you are authorised to accept these Terms on behalf of the person or entity who is accessing our website and / or purchasing our products.
Processing & Shipping Times
Shipping times vary depending on product availability and warehouse location.
Products marked “In Stock” may be fulfilled from New Zealand, Australia, or an international warehouse, depending on availability.
Orders are processed and prepared for dispatch as quickly as possible.
Estimated delivery timeframes:
- Dispatched from New Zealand or Australia: 4–10 business days
- Dispatched from an international warehouse: 10–30 business days
Estimated shipping timeframes will also be displayed at checkout for each product.
Please note that these timeframes are estimates only and are not guaranteed.
Shipping Costs
Shipping costs are in addition to the product price and are calculated at checkout based on your location and the size and weight of your order.
Free shipping may be available on selected orders and will be shown at checkout where applicable.
Tracking & Order Status
Once your order has been shipped, you will receive an email with your tracking details.
Please allow up to 10 business days for tracking updates to appear, as tracking becomes active once the parcel is scanned by the local courier.
If you have not received tracking details within 10 business days of placing your order, please contact us at info@dsrautomotive.com.
Products may be delivered in instalments.
Delays
While we aim to deliver within the estimated timeframes, delays can occasionally occur due to courier networks, customs processing, or high demand periods or other circumstances outside of our control.
Any timeframes provided are estimates only. Subject to your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 (NZ) or the Australian Consumer Law, we will not be responsible for any loss or damage or consequential loss of any nature to you or any other person arising from delays in or failure to deliver and delays do not qualify for cancellations or refunds.
Lost, Delayed, or Damaged Shipments
If your order appears delayed, please check your tracking information first.
If your package is confirmed lost or arrives damaged, contact us as soon as possible so we can assist. Please see our Refunds Policy for further details on damaged or lost goods.
Title and Risk
You agree that we retain legal and equitable right and title (ownership) in all products supplied by us to you until the price for all such products are paid for in full. Regardless of the retention of ownership by us of the product, you agree to accept risk for any loss, theft, damage or deterioration of or to the product immediately upon the product arriving and being unloaded (with or without signature confirming delivery) at your premises (as provided in the order information).
International Shipping
We ship to selected international destinations (which may change from time to time).
You are responsible for any duties, taxes, or import fees that may apply.
Incorrect Shipping Information
Please ensure your shipping details are correct before placing your order. If you have provided an incorrect delivery address, please contact us as soon as possible and we may be able to assist if the order has not yet been dispatched. If an order is returned to us due to an incorrect address, a reshipping fee may apply.
We are not responsible for orders shipped to incorrect addresses provided at checkout.
Contact Us
For any shipping-related enquiries, please contact us at info@dsrautomotive.com.